Typically orders are processed and fulfilled within 1-3 business days. We do not ship orders over the weekends or during major holidays*. Any orders placed over the weekend or during holidays will be processed on the next business day.
Shipping typically takes 3-7 business days and is fully dependent upon the shipping carrier.
If you choose to purchase Priority Shipping, your order will still have a processing time of 1-3 business days, but shipping typically takes 2-3 business days. Please note that Priority Shipping decreases the amount of time your order is in transit, but does not put your order at the front of the processing queue.
During holiday seasons processing may take a longer than usual. We appreciate your patience!
If incorrect or incomplete information was provided upon checkout, there may be a delay in processing and shipping your order.
If an item(s) is out of stock, this may cause a delay in processing and shipping your order. You will be notified about any changes to your order.
Business days do not include weekends or holidays such as New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas.
Most of our orders ship via UPS and UPS’ shipping time is typically 3-7 business days. Once your order is picked up, we do not have control over your package and are not liable for any delays. Please contact USPS directly if you have any additional concerns or need additional assistance once your package has been picked up.
If you choose Priority Shipping, please allow 1-3 business days of processing and orders will likely ship within 2-3 days once processed. Please keep in mind that orders will be processed in the order that they are placed, purchasing Priority Shipping does not put your order at the front of the processing queue, but it does allow for orders to usually arrive in 2-3 days once processed.
Please give the tracking number 24-48 hours to update.
We are not responsible for any shipping deliveries that may be affected by natural occurrences such as, but not limited to, COVID-19, weather, Holiday rush, and/or lost or stolen packages.
Although this does not happen often, a damaged or lost package is another reason why you may experience delayed UPS shipping times. If you haven’t received a package for more than 7 business days after the estimated delivery time frame, you should consider raising a claim with UPS.
You should not be concerned as our team is working diligently to get your order delivered as soon as possible. Typically, it can take between 1-3 business days to process and fulfill your order before shipment. If your order is still in Processing after that time, we may be experiencing busier times than usual. Our team is out of the office on the weekends and major holidays, so we encourage your patience and understanding if your order was placed around these times. All in all, you should not be concerned, but if you feel like your order is processing longer than the previously mentioned circumstances, feel free to reach out to firstname.lastname@example.org.
You will receive your tracking number via email once your order has finished being processed and fulfilled. Sometimes, if you’re a first-time customer or have any filters set up, your order notifications can be found in your Spam/Junk folder. You can adjust this by saving our Crooked Creations email address as a contact in your email platform. If you use the Gmail platform, your order notifications may be delivered to your Important or Updates folder. Your tracking number will be provided in 2 separate emails with the email subjects “Your Order Has Been Shipped” and “Note Added To Your Crooked Creations Order”.
If you still cannot find your tracking information please feel free to reach out to our customer service at email@example.com for any questions.
Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed.
We are unable to offer any changes to your order details such as name, address, etc. once you have completed your order. Due to the nature of our products, we require age verification and fraud verification on all orders, so once your order has been processed and begun shipping we will not be able to adjust or change any customer details pertaining to the order.
Important: Please double-check your name, address, and all other details before submitting your order. If you put the incorrect address and the package has shipped, there is nothing Crooked Creations can do for that order.
If there are any issues upon arrival of your package, please reach out to our Customer Service Team! You can contact them at firstname.lastname@example.org.
Please include your order number, full name, a detailed description and photos of the issue in your email. This will help our team troubleshoot and find a solution quickly.
Our Customer Service Team is available Monday-Friday, from 9:00 am to 4:30 pm, and will typically respond within 2 business days.